Hello
I'm Mya
Customer Happiness Agent
CS Portofolio
Ready to learn more? Let's take a peek into who I am, what I bring to the table, and why I'd be a great fit for your team. Let's get started!
My goal is to put a smile on your face and exceed your expectations. If you give me a chance I know I can do the same thing for your customers!
Mya Landis (she/her)
Customer Happinesses Agent
A Little
About Me
I'm a dedicated Customer Happiness Agent with 4 years of experience in the service industry. Throughout my career, I have developed strong communication, problem-solving, and de-escalation skills. My ability to quickly adapt to new tech systems and approach each customer with empathy and a personalized touch has been a key factor in my success.
I am passionate about reading and continually expanding my knowledge, which helps me stay current and effective in my role. My positive attitude and commitment to providing exceptional care make me a valuable asset to any Customer Happiness team. I strive to ensure the best solutions for both customers and the company, consistently aiming to exceed expectations.
Active listener
Communication
Tech-Savvy
Problem Solver
Empathy
Customer Supports Skills
During my time working in the service industry, I've developed and refined a variety of customer service skills that have greatly improved my ability to serve customers effectively.
My Work Experience
Dog Sitter
- Managed customer service, promptly addressing inquiries and concerns professionally
- Used my time management skills to seamlessly handle all daily activities for the dogs in my care.
- Reduced client stress by listening empathetically and resolving concerns
- Built strong relationships with pets and owners, leading to repeat business and positive referrals
Sales Associate
- De-escalated customer situations and facilitated resolutions for non-returnable items
- Efficiently processed customers independently at registers
- Built relationships with customers, offering personalized recommendations to drive sales
- Collaborated with team to achieve sales goals, promote offers, and address customer needs
Hostess
- Minimized customer conflicts to ensure a pleasant dining experience
- Managed seating charts, ensuring guests were seated in the correct sections
- Trained new staff members to maintain high service standards
Conflict Resolution
Example #1
In the restaurant industry, a customer found hair in their food. I remained calm, apologized sincerely, and comped their meal. I asked if there was anything else I could do and gave them a coupon for their next meal. This reinforced the importance of attentive listening and swift, empathetic action in resolving customer concerns.
Patience+Empathy
Example #2
I understand the importantace of empathy and patience. While working in retail I had an older customer that needed assistance finding an outfit for her birthday. It took 2 hours to find the perfect outfit that put a smile on her face. I then helped her setup her ApplePay since it was her first time using it.
THANK YOU
See you soon!
(817)-719-5989
Myalandis08@gmail.com
Dallas, TX