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Diamond Star Silhouette

Hello

I'm Mya

Customer Happiness Agent

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Ready to learn more? Let's take a peek into who I am, what I bring to the table, and why I'd be a great fit for your team. Let's get started!


My goal is to put a smile on your face and exceed your expectations. If you give me a chance I know I can do the same thing for your customers!


Diamond Star Silhouette
Diamond Star Silhouette

Mya Landis (she/her)

Customer Happinesses Agent

A Little

About Me

I'm a dedicated Customer Happiness Agent with 4 years of experience in the service industry. Throughout my career, I have developed strong communication, problem-solving, and de-escalation skills. My ability to quickly adapt to new tech systems and approach each customer with empathy and a personalized touch has been a key factor in my success.


I am passionate about reading and continually expanding my knowledge, which helps me stay current and effective in my role. My positive attitude and commitment to providing exceptional care make me a valuable asset to any Customer Happiness team. I strive to ensure the best solutions for both customers and the company, consistently aiming to exceed expectations.


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Active listener

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Communication

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Tech-Savvy

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Problem Solver

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Empathy

Customer Supports Skills

During my time working in the service industry, I've developed and refined a variety of customer service skills that have greatly improved my ability to serve customers effectively.

My Work Experience

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Dog Sitter

  • Managed customer service, promptly addressing inquiries and concerns professionally
  • Used my time management skills to seamlessly handle all daily activities for the dogs in my care.
  • Reduced client stress by listening empathetically and resolving concerns
  • Built strong relationships with pets and owners, leading to repeat business and positive referrals

Sales Associate

  • De-escalated customer situations and facilitated resolutions for non-returnable items
  • Efficiently processed customers independently at registers
  • Built relationships with customers, offering personalized recommendations to drive sales
  • Collaborated with team to achieve sales goals, promote offers, and address customer needs
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Hostess

  • Minimized customer conflicts to ensure a pleasant dining experience
  • Managed seating charts, ensuring guests were seated in the correct sections
  • Trained new staff members to maintain high service standards

Conflict Resolution

Example #1

In the restaurant industry, a customer found hair in their food. I remained calm, apologized sincerely, and comped their meal. I asked if there was anything else I could do and gave them a coupon for their next meal. This reinforced the importance of attentive listening and swift, empathetic action in resolving customer concerns.


Patience+Empathy

Example #2

I understand the importantace of empathy and patience. While working in retail I had an older customer that needed assistance finding an outfit for her birthday. It took 2 hours to find the perfect outfit that put a smile on her face. I then helped her setup her ApplePay since it was her first time using it.

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THANK YOU

See you soon!

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(817)-719-5989

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Myalandis08@gmail.com

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Dallas, TX